Pluralistic: Too big to care (04 Apr 2024)

doctorow · 4 April 2024 13:21

Originally published at: Pluralistic: Too big to care (04 Apr 2024) – Pluralistic: Daily links from Cory Doctorow

A demon from Bosch's Garden of Earthly Delights. It has a bulbous, tick-like body and the legs of a hoofed animal. Its ass is open, revealing a hollow space within, populated by other demons. A flag sprouts from its back. It has been altered so that its face is a Google 'G' logo and the flag bears a tiny Android logo. Its broad, flat hat is decorated the the 'shrug' ASCII art.

Too big to care (permalink)

Remember the first time you used Google search? It was like magic. After years of progressively worsening search quality from Altavista and Yahoo, Google was literally stunning, a gateway to the very best things on the internet.

Today, Google has a 90% search market-share. They got it the hard way: they cheated. Google spends tens of billions of dollars on payola in order to ensure that they are the default search engine behind every search box you encounter on every device, every service and every website:

https://pluralistic.net/2023/10/03/not-feeling-lucky/#fundamental-laws-of-economics

Not coincidentally, Google's search is getting progressively, monotonically worse. It is a cesspool of botshit, spam, scams, and nonsense. Important resources that I never bothered to bookmark because I could find them with a quick Google search no longer show up in the first ten screens of results:

https://pluralistic.net/2024/02/21/im-feeling-unlucky/#not-up-to-the-task

Even after all that payola, Google is still absurdly profitable. They have so much money, they were able to do a $80 billion stock buyback. Just a few months later, Google fired 12,000 skilled technical workers. Essentially, Google is saying that they don't need to spend money on quality, because we're all locked into using Google search. It's cheaper to buy the default search box everywhere in the world than it is to make a product that is so good that even if we tried another search engine, we'd still prefer Google.

This is enshittification. Google is shifting value away from end users (searchers) and business customers (advertisers, publishers and merchants) to itself:

https://pluralistic.net/2024/03/05/the-map-is-not-the-territory/#apor-locksmith

And here's the thing: there are search engines out there that are so good that if you just try them, you'll get that same feeling you got the first time you tried Google.

When I was in Tucson last month on my book-tour for my new novel The Bezzle, I crashed with my pals Patrick and Teresa Nielsen Hayden. I've know them since I was a teenager (Patrick is my editor).

We were sitting in his living room on our laptops – just like old times! – and Patrick asked me if I'd tried Kagi, a new search-engine.

Teresa chimed in, extolling the advanced search features, the "lenses" that surfaced specific kinds of resources on the web.

I hadn't even heard of Kagi, but the Nielsen Haydens are among the most effective researchers I know – both in their professional editorial lives and in their many obsessive hobbies. If it was good enough for them…

I tried it. It was magic.

No, seriously. All those things Google couldn't find anymore? Top of the search pile. Queries that generated pages of spam in Google results? Fucking pristine on Kagi – the right answers, over and over again.

That was before I started playing with Kagi's lenses and other bells and whistles, which elevated the search experience from "magic" to sorcerous.

The catch is that Kagi costs money – after 100 queries, they want you to cough up $10/month ($14 for a couple or $20 for a family with up to six accounts, and some kid-specific features):

https://kagi.com/settings?p=billing_plan&plan=family

I immediately bought a family plan. I've been using it for a month. I've basically stopped using Google search altogether.

Kagi just let me get a lot more done, and I assumed that they were some kind of wildly capitalized startup that was running their own crawl and and their own data-centers. But this morning, I read Jason Koebler's 404 Media report on his own experiences using it:

https://www.404media.co/friendship-ended-with-google-now-kagi-is-my-best-friend/

Koebler's piece contained a key detail that I'd somehow missed:

When you search on Kagi, the service makes a series of “anonymized API calls to traditional search indexes like Google, Yandex, Mojeek, and Brave,” as well as a handful of other specialized search engines, Wikimedia Commons, Flickr, etc. Kagi then combines this with its own web index and news index (for news searches) to build the results pages that you see. So, essentially, you are getting some mix of Google search results combined with results from other indexes.

In other words: Kagi is a heavily customized, anonymized front-end to Google.

The implications of this are stunning. It means that Google's enshittified search-results are a choice. Those ad-strewn, sub-Altavista, spam-drowned search pages are a feature, not a bug. Google prefers those results to Kagi, because Google makes more money out of shit than they would out of delivering a good product:

https://www.theverge.com/2024/4/2/24117976/best-printer-2024-home-use-office-use-labels-school-homework

No wonder Google spends a whole-ass Twitter every year to make sure you never try a rival search engine. Bottom line: they ran the numbers and figured out their most profitable course of action is to enshittify their flagship product and bribe their "competitors" like Apple and Samsung so that you never try another search engine and have another one of those magic moments that sent all those Jeeves-askin' Yahooers to Google a quarter-century ago.

One of my favorite TV comedy bits is Lily Tomlin as Ernestine the AT&T operator; Tomlin would do these pitches for the Bell System and end every ad with "We don't care. We don't have to. We're the phone company":

https://snltranscripts.jt.org/76/76aphonecompany.phtml

Speaking of TV comedy: this week saw FTC chair Lina Khan appear on The Daily Show with Jon Stewart. It was amazing:

https://www.youtube.com/watch?v=oaDTiWaYfcM

The coverage of Khan's appearance has focused on Stewart's revelation that when he was doing a show on Apple TV, the company prohibited him from interviewing her (presumably because of her hostility to tech monopolies):

https://www.thebignewsletter.com/p/apple-got-caught-censoring-its-own

But for me, the big moment came when Khan described tech monopolists as "too big to care."

What a phrase!

Since the subprime crisis, we're all familiar with businesses being "too big to fail" and "too big to jail." But "too big to care?" Oof, that got me right in the feels.

Because that's what it feels like to use enshittified Google. That's what it feels like to discover that Kagi – the good search engine – is mostly Google with the weights adjusted to serve users, not shareholders.

Google used to care. They cared because they were worried about competitors and regulators. They cared because their workers made them care:

https://www.vox.com/future-perfect/2019/4/4/18295933/google-cancels-ai-ethics-board

Google doesn't care anymore. They don't have to. They're the search company.

Hey look at this (permalink)

The Retraction Watch Mass Resignations List https://retractionwatch.com/the-retraction-watch-mass-resignations-list/ (h/t Gregory Charlin)
I am the Comic / Comic Book Walk https://www.kickstarter.com/projects/cecilseaskull/i-am-the-comic-comic-book-walk
Capitalists Hate Capitalism https://locusmag.com/2024/03/cory-doctorow-capitalists-hate-capitalism/

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Upcoming appearances (permalink)

A photo of me onstage, giving a speech, holding a mic.

Computer Pasts/Computer Futures (NYU/virtual), Apr 4
https://steinhardt.nyu.edu/events/deans-public-square-series-computer-pasts-computer-futures
The Bezzle at Harvard Berkman-Klein Center, with Randall Munroe (Boston), Apr 11
https://cyber.harvard.edu/events/enshittification
RISD Debates in AI (Providence), Apr 12
https://involved.risd.edu/event/9777963
The Bezzle at Anderson's Books (Chicago), Apr 17
https://www.andersonsbookshop.com/event/cory-doctorow-1
Torino Biennale Tecnologia (Apr 19-21)
https://www.turismotorino.org/en/experiences/events/biennale-tecnologia
Canadian Centre for Policy Alternatives (Winnipeg), May 2
https://www.eventbrite.ca/e/cory-doctorow-tickets-798820071337?aff=oddtdtcreator
Tartu Prima Vista Literary Festival (May 5-11)
https://tartu2024.ee/en/kirjandusfestival/
Tim O’Reilly and Cory Doctorow on “Enshittification” and the Future of AI (May 14)
https://www.oreilly.com/live-events/tim-oreilly-and-cory-doctorow-on-enshittification-and-the-future-of-ai/0642572001651/
Media Ecology Association keynote (Amherst, NY), Jun 6-9
https://media-ecology.org/convention
American Association of Law Libraries keynote (Chicago), Jul 21
https://www.aallnet.org/conference/agenda/keynote-speaker/

A screenshot of me at my desk, doing a livecast.

Recent appearances (permalink)

The Scam Economy (Lost Dollar Business Club)
https://www.youtube.com/watch?v=SChg9ZiY_bk
Private Prisons, Finance Ghouls and The Bezzle (It Could Happen Here)
https://www.iheart.com/podcast/105-it-could-happen-here-30717896/episode/private-prisons-finance-ghouls-and-the-161844728/
Cory Doctorow’s new tech crime thriller takes us back to the days of Yahoo! (Betakit)
https://betakit.com/cory-doctorow-the-bezzle-betakit-podcast/

A grid of my books with Will Stahle covers..

Latest books (permalink)

The Bezzle: a sequel to "Red Team Blues," about prison-tech and other grifts, Tor Books (US), Head of Zeus (UK), February 2024 (the-bezzle.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3062/Available_Feb_20th%3A_The_Bezzle_HB.html#/).
"The Lost Cause:" a solarpunk novel of hope in the climate emergency, Tor Books (US), Head of Zeus (UK), November 2023 (http://lost-cause.org). Signed, personalized copies at Dark Delicacies (https://www.darkdel.com/store/p3007/Pre-Order_Signed_Copies%3A_The_Lost_Cause_HB.html#/)
"The Internet Con": A nonfiction book about interoperability and Big Tech (Verso) September 2023 (http://seizethemeansofcomputation.org). Signed copies at Book Soup (https://www.booksoup.com/book/9781804291245).
"Red Team Blues": "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books http://redteamblues.com. Signed copies at Dark Delicacies (US): and Forbidden Planet (UK): https://forbiddenplanet.com/385004-red-team-blues-signed-edition-hardcover/.
"Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com
"Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The Washington Post called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html
"How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59?sk=f6cd10e54e20a07d4c6d0f3ac011af6b) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)
"Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html
"Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

A cardboard book box with the Macmillan logo.

Upcoming books (permalink)

Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025
Unauthorized Bread: a graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025

Colophon (permalink)

Today's top sources:

Currently writing:

A Little Brother short story about DIY insulin PLANNING
Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025
Vigilant, Little Brother short story about remote invigilation. FORTHCOMING ON TOR.COM
Spill, a Little Brother short story about pipeline protests. FORTHCOMING ON TOR.COM

Latest podcast: Subprime gadgets https://craphound.com/news/2024/03/31/subprime-gadgets/

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